Terms of Service
Last Updated: July 2026
Welcome to Notra. These Terms of Service ("Terms") govern your access to and use of the Notra website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
💙 1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or state of residence, or that you have obtained the necessary consent to allow any minor dependents to use this website.
You agree not to use our products or services for any unlawful purpose or violate any applicable laws while using our website.
Any misuse of our website, including attempting to interfere with its operation or security, may result in termination of your access.
💙 2. Personalized Products
Many products sold by Notra are personalized and made specifically for each customer.
Because every personalized item is created based on the information you provide, please carefully review:
- Names
- Initials
- Dates
- Messages
- Logos
- Photos
- Custom artwork
before submitting your order.
Notra is not responsible for spelling mistakes, incorrect personalization details, or other information submitted by customers.
Minor variations in color, engraving position, printing placement, wood grain, leather texture, or handcrafted details are natural characteristics of personalized products and are not considered defects.
💙 3. Product Information
We make every effort to display product images and colors accurately.
However, actual colors may vary depending on your monitor, lighting conditions, or production materials.
Because many of our products are handcrafted or personalized, slight variations between products are normal.
💙 4. Pricing & Availability
All prices are listed in the applicable store currency and may change without notice.
We reserve the right to:
- modify product pricing
- discontinue products
- limit purchase quantities
- refuse orders
- correct pricing or product description errors
at any time.
💙 5. Orders
We reserve the right to refuse, cancel, or limit any order if:
- payment cannot be verified;
- fraudulent activity is suspected;
- incorrect pricing is displayed;
- personalization information is incomplete or inappropriate;
- the product becomes unavailable.
If an order must be cancelled after payment, a full refund will be issued.
💙 6. Shipping
Processing and shipping times are estimates only.
Because most Notra products are made to order, production typically requires 3–7 business days, and longer during holiday seasons.
Estimated delivery times do not include customs delays, weather disruptions, carrier issues, or other circumstances beyond our control.
💙 7. Returns & Refunds
Returns and refunds are governed by our Refund & Return Policy.
Please review our Refund & Return Policy before making a purchase.
💙 8. Intellectual Property
All content on the Notra website—including product designs, logos, photographs, graphics, text, videos, and branding—is the intellectual property of Notra or its licensors.
No content may be copied, reproduced, or used without prior written permission.
💙 9. User Content
If you submit reviews, comments, photos, or other content to Notra, you grant us a non-exclusive, royalty-free license to use such content for marketing, promotional, and business purposes.
You confirm that the content you submit does not infringe upon the rights of any third party.
💙 10. Third-Party Services
Our website may contain links to third-party websites or services.
Notra is not responsible for the content, privacy practices, or policies of those third-party websites.
💙 11. Disclaimer
All products and services are provided "as available" and "as is."
While we strive to provide accurate information and high-quality products, we do not guarantee that:
- the website will always be uninterrupted;
- information will always be error-free;
- products will always meet every individual expectation.
💙 12. Limitation of Liability
To the maximum extent permitted by law, Notra shall not be liable for:
- indirect damages;
- incidental damages;
- consequential damages;
- loss of profits;
- shipping delays beyond our control;
- customer-submitted personalization errors.
Our total liability shall never exceed the amount paid for the product.
💙 13. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
💙 14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon publication on this website.
Continued use of our website constitutes acceptance of the updated Terms.
💙 15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Notra